Not So Fine Print
100% Money Back Guarantee?
We are certain that our customers will be very satisfied with any of our cGMP nutritional supplements, but if for any reason, the product doesn’t fit their needs, we are happy to provide a full refund for any of the products that were purchased from our website if the request is made within 30 days of the initial purchase.
Why should you trust that we’ll issue a refund?
Because we have NEVER kept a customer’s money who has asked to be refunded within the product return period.
Here at NGX we know what it means place trust in a new brand. When customers have been accustomed to buying higher cost professional brand products and in contrast are presented with lower cost similar products it may seem too good to be true. We know this to hold true.
This is why we offer our 100% money back guarantee. Our customers can be assured that we stand 100% behind our products. At NGX, since your health and scientific information are dynamic, we are always looking to innovate and improve our products and services. To that end, should a customer request a refund, we will politely ask for a brief explanation as to why it was felt that the product didn’t suit a need. This step allows us to explain or clarify any misconception or misunderstanding that may have arisen about our comparable product(s). This will not only allow us to tune into our customers needs but to find and recognize potential solutions. Customer feedback is a critical component of product and service development that will serve customer needs.
All said and done, our Refund Policy serves you, the customer, and NGX! Because we truly value the opinions of our customers, we see our refund policy as a valuable tool for gathering real world feedback from real world users. For these reasons, you have no reason to worry that we won’t honor our guarantee and not issue a refund.
We urge you to shop and compare. If at any time you find lower pricing on a comparable and equal quality product please contact us. We may be able to match it.