Shipping Methods & Costs
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the items in your order and the shipping method you select. Shipping charges will compute automatically during checkout, prior to your order’s completion. Generally, if you are shipping within the United States, you’ll have the option of upgrading your shipping method for faster delivery (Ground, Third Day, Second Day, or Overnight Service). If you choose to upgrade your shipping method, your order must be received with clear credit authorization by 12:00:00 P.M. CST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States and Canada. Limitations Orders will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. Tracking Tracking information for your order can be emailed to your email address provided. If no email address is provided, you can request tracking information through our website customer service page or by phone. Shipping confirmation and tracking information is accessible from your order history on our website when it becomes available. (This information may not be available for up to 3 full business days after an item is shipped from our warehouse.) Order confirmation numbers are assigned to ship almost immediately and will appear in an email containing order details. However, the package may not be checked into the delivering carrier’s tracking system for up to 3 full business days after shipment. Orders placed on www.nutragenerx.com may be delivered by one of several different carriers and shipping methods. Tracking availability varies according to the type of item you purchased, the shipping method you selected during checkout, and the carrier delivering your item(s). Occasionally, orders are delivered via a carrier that doesn’t offer the ability to track a package. In these rare instances, your order history on www.nutragenerx.com will not offer tracking information, but will still offer order status and other details. Read the information provided below to learn the difference between tracking information and the order status.
In order to determine the status of your order, simply do the following:
Check your email. You will receive messages at the email address you gave us during checkout, informing you about the status of your order.
Visit the website. Sign in for your order history at www.nutragenerx.com 24 hours a day. If you signed up for an account, you can view information about past orders at the website (including tracking information).
Contact us. If you still have questions about your order, please contact us via email or phone - 1.866.326.8412.
How is order status different from tracking information?
The status of your order is supplied by www.nutragenerx.com, and represents what happens with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, UPS, or USPS) that may provide tracking information until your order is delivered.
Returns and Exchanges
All returns and exchanges require authorization, must be pre-approved by Nutragenerx, and be received within 14 business days of authorization of the return. It is the policy of Nutragenerx not to accept returned merchandise. However, return authorization may be handled on a case-by-case basis.
Nutragenerx may refuse to accept a returned product that does not have a visible return authorization form.
No product credit will be issued until the returned product has been received and processed.
A processing fee/restocking fee may be applied to each returned product. Shipping costs on returned products will be paid by the customer, unless those costs are waived by Nutragenerx staff when return authorization is approved.
Nutragenerx does not generally accept returns on products that have had the safety seal (heat induction seal) opened or removed. If the damage to the product seal was caused by damage to the package during transit, a claim should be filed with the carrier immediately. If there is damage to the product without damage to the package, please inform the Nutragenerx customer service department to coordinate with them for a return/exchange.
After coordinating with Nutragenerx customer service for return/exchange, an email confirmation will be provided for any specific items being returned, also articulating fees for shipping and restocking. A shipping label attached to this email must be printed and visible on the outside of the box. To assist with providing a low-cost shipping label, please provide us with the dimensions of the box you will be using to return the product.
These Terms of Sale can be revised at any time should it be determined it is in the best interests of Nutragenerx to do so.
For more information, please call our Customer Service Department at 866.326.8412 or email us.
TritionNutrition uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
We have established policies and procedures to maintain optimal security for every transaction you make with www.nutragenerx.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.nutragenerx.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
We will cover the liability of purchases made through this website only if the unauthorized use of your credit card resulted through no fault of your own.
Pricing and Promotions
Nutragenerx reserves the right to revise pricing of its products at any time, without advance notice.
All products will be shipped according to the company’s current standard methods of shipping.
If a product is received in damaged condition, it should be reported promptly to the Customer Service Department. If damage has occurred to the package, a claim should be filed with the carrier, by the customer, as earlier stated. If the damage is to the product only, the customer should promptly contact Customer Service. All damage should be documented by the receiver at the time of receipt with pictures if possible.
When a discrepancy exists between the quantity of items ordered and the quantity received, Nutragenerx must be notified within 7 business days of receipt of the shipment.
If a customer places an order online, then refuses to accept delivery of the order due to customer error, the customer may be assessed a restocking fee of up to 15% and full shipping charges.
These Terms of Sale can be revised at any time, at the company’s discretion.
Minimum Advertised Price Policy
The Minimum Advertised Price (MAP) is the price designated for each product in Nutragenerx’s current retail price list. The MAP for each product is set by Nutragenerx and not subject to negotiation.
The MAP policy applies to all wholesale customers selling Nutragenerx products online, including those who own, operate, or manage websites or online storefronts, clinics, or pharmacies.
This MAP policy prohibits volume discounts or other promotions that would cause the unit price to be advertised at less than Nutragenerx’s designated retail price. The MAP policy applies to the advertised price of Nutragenerx products in all media, including – but not limited to – flyers, posters, coupons, emails, newspapers, magazines, catalogs, radio, television, and the Internet.
Nutragenerx reserves the right not to sell its dietary supplement products to any customer affiliated with a website that violates its MAP policy. Violation of Nutragenerx's MAP policy may result in suspension of a customer's account.
If a practitioner fails to comply with the MAP policy, a Nutragenerx representative will notify them of the violation via phone and/or email, and may place the practitioner's account on hold until the online pricing has come into compliance.
If a practitioner repeats the violation, Nutragenerx reserves the right to immediately revoke the practitioner’s wholesale purchasing privileges and, without notice, take any additional action it deems necessary against the practitioner violating the policy.
The MAP policy does not apply to advertising done directly from the practitioner's office to their private patient base.
Any customer violating Nutragenerx's Internet policy will receive a 10-day advance written notice from Nutragenerx that they are in violation of the policy and will be unable to purchase Nutragenerx products after the end of the 10-day notice period. After the 10-day notice period, the customer will no longer be able to purchase Nutragenerx products and will no longer be authorized to resell Nutragenerx products on their website.
If a customer corrects their website to bring it into compliance with this policy, they should promptly notify Nutragenerx. Nutragenerx will then review the website, and if they decide the website has been brought into compliance with this policy, the customer's account will be reactivated.
Nutragenerx has adopted a zero-tolerance approach to this policy. Customers acknowledge that upon any subsequent breach of any provision of this policy, Nutragenerx may terminate the customer's account without notice.
Nutragenerx may, at its sole discretion, revise its Internet policy at any time. Any failure or delay by Nutragenerx in enforcing a provision of its Internet policy will not be considered a waiver of such provision and will not prevent Nutragenerx from enforcing the provision at a later date.
In an effort to protect its customers and Nutragenerx from potential legal liability due to the regulatory requirements of the U.S. Food and Drug Administration and the U.S. Federal Trade Commission regarding disease claims that could be associated with its dietary supplements, Nutragenerx products may not be displayed or mentioned within two clicks of any disease claim.
Nutragenerx will periodically review a customer’s website and reserves the right to require a customer to change their website regarding any disease claim involving a Nutragenerx product, even if Nutragenerx has previously approved or accepted the customer’s website or the material displayed thereon.
Nutragenerxreserves the right to demand that a customer make changes to its website to the extent a customer is making statements about Nutragenerx products in any manner that violates regulations implemented by the U.S. Food and Drug Administration, the U.S. Federal Trade Commission, or the regulations implemented by any other federal or state agency.
The Nutragenerx logo can be used only in the special form supplied by Nutragenerx for use on the Internet. Neither the file name nor the name of the image may be changed or modified from the original form supplied by Nutragenerx.
The logo may be accompanied by a statement indicating “I (We) proudly offer [insert Nutragenerx logo] products.” No other statements may be associated with use of the Nutragenerx logo.
Terms and Conditions
Please read these terms and conditions carefully before using this website. Your use of this website confirms your unconditional acceptance of the following terms and conditions. If you do not accept these terms and conditions, do not use this website.
Products, Content, and Specifications. All features, content, specifications, products, and prices of products and services described or depicted on this website, www.nutragenerx.com (this “website”), are subject to change at any time without notice. Certain weights, measures, and similar descriptions are approximate and provided for convenience purposes only. Nutragenerx makes all reasonable efforts to accurately display the attributes of products, including the applicable colors. However, the color you see will depend on your computer system, and we cannot guarantee your computer will accurately display such colors. The inclusion of any products or services on this website at a particular time does not imply or warrant that these products or services are available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the possession, use, and sale of any item purchased from this website. By placing an order, you agree that the products ordered will be used only in a lawful manner.
Accuracy of Information. We try to ensure that information on this website is complete, accurate, and current. Despite our efforts, the information on this website may occasionally be inaccurate, incomplete, or out of date. We make no representation as to the completeness, accuracy, or current status of any information on this website. For example, products included on this website may be unavailable, have different attributes than those listed, or may actually carry a different price than what is stated on this website. We may also change prices and availability without notice. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to acceptance and/or shipment of any order.
Use of this Website. The design of this website, including all text, graphics, information, content, and other material displayed that can be downloaded from this website, are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms and Conditions, or with prior written permission of the owner of such material. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.
Trademarks. Certain trademarks, trade names, service marks, and logos used or displayed on this website are registered and unregistered trademarks, trade names, and service marks of Nutragenerx and its affiliates. Other trademarks, trade names, and service marks used or displayed on this website are the registered and unregistered trademarks, trade names, and service marks of their respective owners, including Nutragenerx and its affiliates. Nothing contained on this website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks, or logos displayed on this website without the written permission of Nutragenerx or such other owner.
Linking to this Website. Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Running or displaying this website or any information or material displayed on this website on another website without our prior written permission is prohibited. Any permitted links to this website must comply will all applicable laws, rules, and regulations.
Inappropriate Material. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies we may have at law or in equity, if we determine, at our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
User Information. Other than personally identifiable information, which is subject to this website's Privacy Statement, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments, or other communication you transmit or post to this website in any manner (“User Communications”) is and will be considered non-confidential and non-proprietary. Personally identifiable information that you voluntarily post on any part of this website that is viewable by the public (e.g., in the Customer Reviews section) is not subject to this website's Privacy Statement and is considered User Communications. We and our respective affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing, and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.
DISCLAIMERS. YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS, AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER NUTRAGENERX NOR ANY OF ITS RESPECTIVE AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEBSITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE MAY BE OUT OF DATE, AND NEITHER NUTRAGENERX NOR ANY OF ITS RESPECTIVE AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS, OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
Third-Party Links. From time to time, this website may contain links to websites not owned, operated, or controlled by Nutragenerx or its respective affiliates (including, but not limited to spectracell.com and zenbutv.com). All such links are provided solely as a convenience to you. If you use these links, you will leave this website. Neither we nor any of our respective affiliates are responsible for any content, materials, or other information located on or accessible from other websites. Neither we nor any of our respective affiliates endorse, guarantee, or make statements regarding other websites, or any content, materials, or other information located or accessible from any other websites, or the results you may obtain from using other websites. If you decide to access other websites linked to or from this website, you do so entirely at your own risk.
LIMITATIONS OF LIABILITY. Nutragenerx assumes no responsibility, and will not be liable for, any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website. IN NO EVENT WILL NUTRAGENERX, OR ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION, OR TRANSMISSION OF THIS WEBSITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR MATERIALS, INFORMATION, OR SERVICES CONTAINED ON ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
Health-related Information. The information contained on the website is provided for informational purposes only and is not meant to substitute for advice provided by your doctor or other health care professional. You should not use the information available on or through the website (including, but not limited to, information that may be provided on the website by health care or nutrition professionals employed by or contracting with Nutragenerx) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.
Indemnity. You agree to indemnify and hold Nutragenerx and our parents, affiliates (and their franchisees and licensees), and subsidiaries, officers, directors, employees, successors and assigns, harmless from any claim, loss, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of our website, your connection to our website, your violation of these Terms and Conditions, or your violation of any rights of another party. This indemnity survives termination of these Terms and Conditions.
General. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision by us. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of our Terms and Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the website or our Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.
These Terms and Conditions were last updated on January 23, 2017.
*These statements have not been evaluated by the United States Food and Drug Administration. These products are not intended to diagnose, cure or prevent disease.